FAQ
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FAQ

Do I have to go for therapy where my doctor sends me?

You have the right to choose your own physical therapist. Your physician may refer you for physical therapy that is provided in the physician’s office, or to a facility in which the physician has a financial interest. Be aware that you have the right to choose your own physical therapist and you are not obligated to receive physical therapy in any specific facility. Always insist that your physical therapy be provided by a licensed physical therapist. Most states allow you to go directly to a physical therapist without getting a physician’s referral first. Currently, all states except Alabama, Indiana, Michigan, and Oklahoma allow people to go directly to a physical therapist without a physician’s referral. Keep in mind that your insurance company may require you to visit your primary care physician first or may limit your access to preferred providers only.

What is Physical Therapy?

Physical Therapy involves the direct treatment of physical injuries or “dysfunction.” We work to assist people in regaining to their previous functional status. The emphasis is always on the goals that the patient has in mind. This can be as simple as returning to daily activities, or as advanced as retuning to sports activities. The goal of PT is also to educate the individual on the underlying cause of their symptoms/injury in order to help them prevent a recurrence of problems in the future.

Who can benefit from Physical Therapy?

We work with individuals of all ages. When people think of PT, they often think that it is only for individuals who have had injury or surgery. We also work with individuals suffering from chronic aches and pains who have not had a specific injury.

What is involved in the Physical Therapy process?

We use a very comprehensive approach in determining exactly what the individual will need to obtain the maximum benefit from their rehab. We do a thorough evaluation, which involves discussing the history of the symptoms, and the functional limitations that are present. We then examine the body to look at strength, flexibility, and joint mobility, range of motion, posture, and body mechanics to determine what is contributing to the underlying symptoms. We then develop a program that addresses all of these specific findings. A customized Home Exercise Program is also developed that is given to the patient to perform when he/she is not in PT.

What do I need to do on my first visit?

You need to complete all of the necessary patient registration forms on arrival, and bring your insurance card(s), your prescription and your referral (if required). We also recommend you wear loose, comfortable clothing and gym shoes. Please be conscious of attire specific to your injury. Example: neck or shoulder injury, wear a tank top, knee or hip injury, wear shorts, etc.

How long does the Initial Evaluation take?

Plan on your first visit taking approximately 90 minutes. Your physical therapist will first evaluate your current condition. The therapist will then create an individualized program specific to your injury as well as design and instruct you on your Home Exercise Program.

What kind of treatment will I be receiving?

Treatment may include but not limited to; manual therapy, joint mobilization, electrical stimulation, heat/cold therapy, ultra-sound, stretching, strengthening exercises, trigger point and myofascial stretching, gym exercises, neuromuscular re-education, postural re-education exercises, home exercise programs and patient education. For further information, contact us, and one of our licensed therapists will answer your questions.

Will I be seen by the same therapist for the duration of my course of treatment?

After your initial evaluation, you will be seen by the same therapist throughout the duration of your treatment to ensure the continuity of care and to optimize the results of your care.

How long will my follow-up visits take?

After your initial evaluation, your standard visits will take approximately 45-90 minutes. Please note that the programs are individually customized, so each program will vary in time depending on the patient’s particular requirements (i.e., goals set, severity of injury, level of progress).

How often will I need to come for Physical Therapy?

Your therapy schedule will be constructed based on the recommendation of your doctor and the therapist, on goals set and diagnosis and severity of it. The average frequency of treatment is 2 to 3 times per week. During your initial evaluation visit, your therapist will discuss the findings with you; and based on your condition and goals, you therapist will recommend a frequency and duration of treatment that will fit your needs.

What are my benefits for Physical Therapy?

Our staff will verify physical therapy benefits as a courtesy to you. Verification of benefits is not a guarantee of payment. You are responsible for your insurance coverage as well as for the payment of your account. You are responsible for any and all charges for professional services whether or not they are paid for the insurance carrier.

What is a referral and how do I know if I need one?

A referral is an authorization generated from your Primary Care Physician. The referral is on-file with your insurance carrier and is valid for a specified number of visits as well as a specific range of dates of service. It is the patient’s responsibility to obtain the referral from you PCP.

What is Pre-certification?

Certain types of plans stipulate that Pre-Certification is required for all therapy visits. Pre-Certification is authorization given by your insurance company after you Initial Evaluation to each patient for a specified number of visits. Pre-Certification is not a guarantee of payment.

If I require Pre-Certification, am I responsible to acquire this from my insurance company?

Our front office will submit the required paperwork to your insurance carrier.

What if I change insurance carriers during my therapy duration?

Please let the front office know if you change your insurance carriers with as much notice as possible. Failure to have the correct billing information on file with our office may result in those visits becoming your financial responsibility.

What is the cost per visit for self-pay clients? (Can I still be seen without insurance?)

We offer treatment packages for our self-pay patients and usually it is custom tailored to their needs and situation. Our professional staff can always work something out that will ensure patient access to our services at affordable costs.

Do you provide treatment at home for those who are unable to travel to your facility?

Our licensed therapists have been providing home care services to our clients in the privacy of their homes. For more information contact our front desk and they will arrange a home visit at your convenience.